Casinia is an independent information portal for people in the UK who want to understand the operator’s games, sportsbook, bonuses, payments and responsible gambling tools. This privacy policy explains what this portal may receive when you contact the editorial team, how that information is used and which UK privacy rights apply.
The short version
This site is designed to provide independent information about Casinia, not account services or gambling transactions. We do not ask readers to create an account here or send us their gambling credentials, card details or identity documents. If you contact us, we need enough information to answer your question and keep a record of our correspondence.
Our editorial role also means that any account, payment or withdrawal issue must be handled by the operator through its own support channels. We do not receive or manage those details as part of contacting this portal.
Data you provide and data we observe
Information you send by email may include your name, email address and the content of your message. Please do not include identity documents, bank statements, card numbers, account passwords or other sensitive information unless our editorial team has specifically explained why it is required.
Like most websites, this portal may receive technical information such as browser type, device information, pages visited and basic interaction data through cookies and similar technologies. The purpose is to understand whether the site is working properly and which information is useful to readers, rather than to build an advertising profile from your use of the site.
When you move to the operator’s own website, the operator may use its own cookies, analytics and account processes. Those activities are separate from this portal’s editorial operation and are governed by the operator’s own privacy information.
Processors and international transfers
We may use service providers to host the site, deliver email, monitor performance and maintain security. Those providers receive the information needed to perform their service, but they should not use it for an unrelated purpose. We do not sell personal information to third parties.
As this portal serves UK readers, some service providers may operate from outside the United Kingdom. Where information is transferred abroad, appropriate safeguards are used where required by UK GDPR, such as adequacy regulations or approved contractual clauses.
Your UK GDPR rights
You may ask us to confirm whether we hold personal data about you, provide a copy, correct inaccurate information, erase data, restrict its use, object to certain processing or receive certain data in a portable format. You can also withdraw consent where processing relies on it, although we may then be unable to continue an activity that required that consent.
To exercise a right, email [email protected]. Explain what you would like us to do and provide enough detail for us to locate the relevant correspondence. We will not require you to send identity documents through an unverified message.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office at ico.org.uk. The ICO is the UK’s supervisory authority for data protection.
How long information is kept
Editorial correspondence is retained only for as long as it is needed to deal with the enquiry, keep an accurate record of relevant correspondence and meet applicable legal obligations. Routine website security and analytics information is kept for the period needed for those operational purposes.
When information is no longer required, it is deleted or anonymised. You do not need to create an account here for us to apply this approach to your email enquiry.
Children and under-18s use
This information portal is intended for adults aged 18 and over. We do not knowingly collect personal information from children, and access to this material is restricted to the 18+ audience. If you believe a child has provided information through an editorial contact, email [email protected] so we can address it.
Please use appropriate parental-control software on shared devices and keep gambling-related accounts and communications away from minors. The operator offers access to Net Nanny as one practical option.
Changes to this privacy policy
We may update this policy when the site, its service providers or relevant privacy requirements change. The date below identifies the latest version. Material changes will be reflected on this page rather than hidden in a separate notice.
Last updated: 19 August 2026. Questions about this policy can be sent to [email protected].
This page is published for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity, and access to this content is limited to visitors aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.